What to Expect

When you call
Our staff will take some basic information from you – demographic information (name, address, date of birth, etc.), insurance information if it applies to you, and a few questions about why you are calling to see a therapist, psychiatrist, or other clinical professional. Our staff will help you determine which of our programs and clinician(s) will be the best fit for you or your family.

We will do our best to schedule an intake appointment for you at the time of your initial call; if that’s not possible, we will call you back with an appointment within one day. If you have questions you would like answered before you schedule an appointment, ask to speak with one of the counselors.

Before you come in
You can click here to download forms you will need to bring with you at the time of your first appointment. It’s often easier to do this so you can take the time you need to fill these forms out completely. Your therapist will use these forms to identify how counseling can best help you. If you have any questions while you’re completing the forms, call us at (630) 844-2662 and we’ll walk you through it.

When you have scheduled an appointment with a therapist, click here to learn about that therapist. If you have questions about the therapist or the services you will be receiving at Family Counseling Service, feel free to call us at (630) 844-2662 at any time before your first appointment.

You can also click below to learn more about how the therapy process works.

At your first appointment
During your first visit, the therapist will want to get to know you and find out why you are interested in counseling. To accomplish this, the therapist will ask about your life, your history, what you do, with whom you live and what you think the problem is. It is also common to be asked about your family and friends and your relationships with others. This information helps the counselor assess your situation and develop with you a plan for treatment.

Therapy is an active collaboration between therapist and client. It isn't always easy. But people willing to work in close partnership with their therapist often find relief from their emotional distress and begin to lead more productive and fulfilling lives.

Also, if you don't feel comfortable with your therapist, be sure to talk about those feelings at your next meeting. Don't be afraid to change to another therapist. Feeling comfortable with the professional you choose and their style of therapy is important to the success of your treatment.

Paying for services
It is our goal to provide you with professional behavioral health care, regardless of your income level or insurance status.

For individuals or families without insurance coverage, Family Counseling Service provides behavioral health care based on a sliding fee scale. Your income level can determine the fee you pay; public funds (such as United Way, the City of Aurora, and others) make up the difference in cost.

If you have health insurance that covers mental health or substance abuse services, we may be able to bill your insurance for services you receive from Family Counseling Service. Click here for a list of insurance companies that we are contracted with. Our staff can help you determine whether or not your insurance plan covers services at our agency.

For more information about payment or insurance, call (630) 844-2662.